ACS ENGINEERS packs several intuitive "field-centric" features required to automate service process workflows as a part of ACS Unified Field Support Management Solution.
These include travel time, work time, Work Notes, Customer and Technician’s Signature, and CSR Forms to complete tasks.
The Offline Availability feature allows field service engineers to capture information regardless of their connectivity status and automatically synchronizes it with CRM. This is a key feature that maximizes productivity and efficiency for the otherwise disconnected front-line workers.
Key Features: This App includes the following functionalities:
- Ease of scheduling options based on the group, skills, location of the engineer
- Real-time notifications.
- Calendar display of work-orders.
- Work-order management.
- Capturing customer sign-off on the hand-held devices (i.e., Signature on the glass).
- Configurable post job finish actions.
- Real-time geolocation tagging.
- Tracking travel and work-related timestamps to drive efficiency metrics.
- Logs for the Field engineers for the actions performed.